This Privacy Policy describes how Rose Cottage Veterinary Centre collects, uses and protects the personal information you provide to us.
We collect personal details necessary to deliver veterinary care — your name, address, contact details, the details of your pet, and your pet’s clinical history. We also collect payment information when you settle a bill.
To provide veterinary care, to contact you about your pet’s health, to process insurance claims with your authorisation, to send booster and check-up reminders, and to operate the practice efficiently.
We share information only where necessary — with your insurer when processing a claim, with referral specialists where appropriate, and with regulators or law enforcement if legally required. We do not sell your information.
Clinical records are kept for the time required by RCVS guidance. Financial records are kept for the time required by HMRC.
You have the right to access, correct or request deletion of your personal data. To exercise any of these rights, contact us on 01928 717581 or receptionrosecottagevets@gmail.com.
This page is a placeholder summary. The full Privacy Policy will be added before launch.