DURING THIS DIFFICULT PERIOD WE ARE RESTRICTING PHONE ADVICE AND EMERGENCY APPOINTMENTS TO OUR ALREADY REGISTERED CLIENTS.
CLIENTS REGISTERED AT OTHER PRACTICES SHOULD CONTACT THEIR RESPECTIVE VETERINARY PRACTICES FOR ADVICE AND EMERGENCIES.
During this period, we have been posting medications to those who cannot collect them. We have been sending these by recorded delivery the same working day. However as the postal service is under severe strain at the moment, we cannot guarantee speed of delivery. This is out with of our control.
If medications are urgent it may be better to organise collection from the surgery or to allow adequate time for delivery.
We appreciate your patience.
FOR HORSE CLIENTS PLEASE SEE BELOW
Advice for visiting the surgery during the COVID-19 outbreak:-
DO NOT ARRIVE AT THE SURGERY WITHOUT TELEPHONING US FIRST
Our governing bodies, the RCVS and BVA, advice is for restrictions remaining in place for 3 weeks from 23 March and will be reviewed in light of any further government instructions or relevant information.
• All doors should remain closed at all times. This means:
o Clients should wait in the car/outside and telephone on arrival
o Animals should be collected from outside the practice by a member of staff
o Clients should remain outside whilst the patient is examined away from the owner
o After examination, treatment plans should be discussed and agreed over the phone
In view of the rapidly increasing number of confirmed cases of Coronavirus in the UK, and the latest government advice, we have decided to take some precautions at the practice. For the time being we are only seeing ill and emergency patients, avoiding routine appointments. This is for the safety of the public and our staff. This should allow us to continue to provide care for pets.
1). If you have any symptoms of Coronavirus infection, however mild, or have been in contact with anyone who has symptoms of Coronavirus infection, or if you have recently returned from a high risk country, do not bring your pet to the surgery. Arrange for a friend to bring your pet.
2). Please arrive to your appointment as close to the exact time as you can to minimise contact with other clients and their pets. Phone reception on arrival to inform us you are here, and remain in your car. We will come and collect your pet when it is your time. Avoid entering the building. The vet will discuss your pet’s symptoms by phone and treat your pet accordingly. Payment is best made over the phone. Once treated your pet and medication will be brought to your car.
3). Please ensure you thoroughly wash your hands, prior to attending all appointments. Please adhere to good hygienic practices, like hand washing, covering your face if coughing or sneezing, and taking any used tissues home to dispose of there.
4). As always, our premises will be cleaned regularly throughout the day.
5). In line with advice from Public Health England, we will be avoiding as much physical contact as possible, such as handshakes, etc.
6) We would appreciate payments to be made by card.
For further information, consult the government website for guidelines.
In response to frequent enquiries about the risk to pets, there has been no evidence that pets can be affected by COVID 19. Idexx laboratories have checked samples from a large number of pets to endorse this advice. There have been 2 dogs shown to have positive PCR tests for the virus but this test detects viral genetic material and has been assumed to be contamination of the pets, as they did not have symptoms. On the 27th of March, a cat in Belgium belonging to someone suffering from COVID-19 had vomiting and diarrhoea, and breathing issues, and was positive on PCR. The cat has recovered, and there has not been evidence that the COVID-19 caused the symptoms, as these are common in cats, and it too could have been passively contaminated. There are very good recent scientific papers demonstrating that cats and dogs do not possess all the receptor sites needed for the virus to invade their cells, in contrast to human cells.
Pets belonging to infected people could be contaminated, the same as anything that has come into contact with infected people, so careful hand washing barriers apply
Sadly the BBC has recently misinterpreted statements from the veterinary organisations. For a more scientific based information source, then please look on the BVA site
To all our clients Keep Safe in these difficult times
Horse Clients - during these unprecedented times Rose Cottage Veterinary Centre will continue to provide veterinary care for your horse in the case of an emergency.
If your horse is not well, please telephone the surgery and one of our veterinary surgeons will happily discuss your concerns and advise on the best course of action.
Vaccinations: the most recent directive from the Royal College of Veterinary Surgeons allows us to vaccinate horses. We are delighted that they have changed the previous ruling so it is now possible for us to administer your horse's booster vaccination.
When we visit your yard we respectfully ask that to protect both yourselves and our staff, everyone adheres strictly to social distancing. To minimise the number of journeys our Veterinary Surgeons have to make, we would be grateful if you could, where possible, orgainise your vaccination to be done with others on your yard. Alternatively if anyone needs a visit to a sick or acutely lame horse, then perhaps have your vaccination done at the same visit.
You will be asked to put a headcollar on your horse and then stand back and allow the Veterinary Surgeon to proceed with the examination.
Important: If you are at all unwell, or have been in contact with anyone who has symptoms of Covid-19, please do not attend when we visit, but ask someone else to identify your horse for us.
Thank you very much for your co-operation and understanding. Stay Safe.
The team manning the practice during this lockdown period, have drawn animal characters on coloured triangles to make a RAINBOW to bring hope to everyone enduring these hard times