DURING THIS DIFFICULT PERIOD WE ARE RESTRICTING PHONE ADVICE AND EMERGENCY APPOINTMENTS TO OUR ALREADY REGISTERED CLIENTS.
CLIENTS REGISTERED AT OTHER PRACTICES SHOULD CONTACT THEIR RESPECTIVE VETERINARY PRACTICES FOR ADVICE AND EMERGENCIES.
Advice for visiting the surgery during the COVID-19 outbreak:-
DO NOT ARRIVE AT THE SURGERY WITHOUT TELEPHONING US FIRST
In view of the rapidly increasing number of confirmed cases of Coronavirus in the UK, and the latest government advice, we have decided to take some precautions at the practice. For the time being we are only seeing ill and emergency patients, avoiding routine appointments. This is for the safety of the public and our staff. This should allow us to continue to provide care for pets.
1). If you have any symptoms of Coronavirus infection, however mild, or have been in contact with anyone who has symptoms of Coronavirus infection, or if you have recently returned from a high risk country, do not bring your pet to the surgery. Arrange for a friend to bring your pet.
2). Please arrive to your appointment as close to the exact time as you can to minimise contact with other clients and their pets. Phone reception on arrival to inform us you are here, and remain in your car. We will come and collect your pet when it is your time. Avoid entering the building. The vet will discuss your pet’s symptoms by phone and treat your pet accordingly. Payment is best made over the phone. Once treated your pet and medication will be brought to your car.
3). Please ensure you thoroughly wash your hands, prior to attending all appointments. Please adhere to good hygienic practices, like hand washing, covering your face if coughing or sneezing, and taking any used tissues home to dispose of there.
4). As always, our premises will be cleaned regularly throughout the day.
5). In line with advice from Public Health England, we will be avoiding as much physical contact as possible, such as handshakes, etc.
6) We would appreciate payments to be made by card.
For further information, consult the government website for guidelines.
In response to frequent enquiries about the risk to pets, there has been no evidence that pets can be affected by COVID 19. Idexx laboratories have checked samples from a large number of pets to endorse this advice.
Pets belonging to infected people could transmit the virus, the same as anything that has come into contact with infected people.
To all our clients Keep Safe in these difficult times